A: If your flight is postponed or cancelled due to weather you will not be charged a cancellation fee. There is also no need for a refund as no payments are taken until the time of a confirmed flight. We will do our best to work with you to reschedule your flight to suit your travel plans. Typically, during our main season from October – April, we fly on up to 85% of the days, however, this can vary from month to month depending on weather patterns.

A: テカポ湖の空港、またはフランツ・ジョセフの街のオフィスで、フライト予定時刻の15分前までにチェックインしていただくようお願いいたします。

A: We recommend taking a sweater or jacket, sunglasses, and of course, your camera. Large bags can be stored safely with our ground staff. For our helicopter alpine landing flights, suitable covered footwear will be required during winter months, as well as warmer clothing like gloves and a hat.

A: All aircraft are fitted with heaters which the pilot will use during our colder days. Fresh air vents are available above all seats for you to use as required.

A: As our weather can be so changeable, we advise that you fly at the first available opportunity so as not to be disappointed if the weather changes while you are here. The lighting at different times of the day can have different effects allowing for some great photo opportunities! However, as our flights cover a large area and we make lots of gentle turns, great photo opportunities will present themselves to everyone who flies with us at any time of the day.

A:もちろんです！あらゆるご要望に対応しています。大型の機材に使用する可動式階段は段差が小さめでしっかりとした手すりも付いています。必要に応じて小型機にもこれを使用しています。

A: We fly 364 days of the year, depending on the weather. We are only closed on Christmas Day (25 December).

A: Yes! There is always snow on the larger mountains around the Southern Alps, Aoraki Mount Cook and Mount Tasman, and the larger mountains 9,000 feet above sea level. During the cooler and winter months, snow can be all the way down to the Mackenzie Basin around Lake Tekapo, and near the foothills on the West Coast.

A: If you don’t have your own transport while staying in Tekapo or Franz Josef, we can offer complimentary transport to and from the airport. Please let us know if you need transport when booking, then arrive at our office 20 minutes before your flight time and let our staff know.

A: It’s best to use your own vehicle for the drive to our Tekapo or Franz Josef airports. Directions to our airport can be found here for Lake Tekapo, and here for Franz Josef.

A:パイロットが荷重バランスを考慮して適切な座席を指定します。どの席に座っても窓側ですばらしい眺めが楽しめますのでご安心ください。

A:ご同行の大人、子供、幼児の人数にもよりますが、たいていは一緒にご搭乗いただけます。保護者のひざの上に小さなお子様を乗せられるよう、専用のシートベルトをご用意しています。適性など詳しくはパイロットにご相談ください。

A: We advise you follow professional advice from a doctor where appropriate, however, this has not been an issue for us in the past.

A: We ask that you advise us as soon as possible for any cancellations. Cancellations greater than 48 hours prior to flight time will incur no charge.   For cancellations between 24 and 48 hours there will be a 50% charge.  For cancellations less than 24 hours and no-shows there will be a 100% charge. If a flight is cancelled by Air Safaris due to weather or operational requirements there will be no charge.

A: Air Safaris operates a very large fleet of aircraft. Depending on the booking number, availability of the plane, and pilot, we use different aircraft to operate different flights. As a result, the weight limit varies in different situations, so please advise us if you weigh over 130kg.