A: If your flight is postponed or cancelled due to weather you will not be charged a cancellation fee. There is also no need for a refund as no payments are taken until the time of a confirmed flight. We will do our best to work with you to reschedule your flight to suit your travel plans. Typically, during our main season from October – April, we fly on up to 85% of the days, however, this can vary from month to month depending on weather patterns.

答：请在飞机起飞时间前至少15分钟在我们的蒂卡普机场或弗朗兹约瑟夫机场办理登机。

A: We recommend taking a sweater or jacket, sunglasses, and of course, your camera. Large bags can be stored safely with our ground staff. For our helicopter alpine landing flights, suitable covered footwear will be required during winter months, as well as warmer clothing like gloves and a hat.

A: All aircraft are fitted with heaters which the pilot will use during our colder days. Fresh air vents are available above all seats for you to use as required.

A: As our weather can be so changeable, we advise that you fly at the first available opportunity so as not to be disappointed if the weather changes while you are here. The lighting at different times of the day can have different effects allowing for some great photo opportunities! However, as our flights cover a large area and we make lots of gentle turns, great photo opportunities will present themselves to everyone who flies with us at any time of the day.

答：绝对可以！我们不同类型的飞机各自有着不同的设计，能够满足所有客人的需求。我们为所有较大的飞机提供大型移动式登机梯，登机梯的台阶矮，并有牢固的扶手。如有需要，也可为较小的飞机提供登机梯。

A: We fly 364 days of the year, depending on the weather. We are only closed on Christmas Day (25 December).

A: Yes! There is always snow on the larger mountains around the Southern Alps, Aoraki Mount Cook and Mount Tasman, and the larger mountains 9,000 feet above sea level. During the cooler and winter months, snow can be all the way down to the Mackenzie Basin around Lake Tekapo, and near the foothills on the West Coast.

A: If you don’t have your own transport while staying in Tekapo or Franz Josef, we can offer complimentary transport to and from the airport. Please let us know if you need transport when booking, then arrive at our office 20 minutes before your flight time and let our staff know.

A: It’s best to use your own vehicle for the drive to our Tekapo or Franz Josef airports. Directions to our airport can be found here for Lake Tekapo, and here for Franz Josef.

答：飞行员会根据每架飞机的载客要求为每位乘客安排最合适的座位。请放心，所有座位均靠窗，无论坐哪您都能享受到绝佳的观景。

答：这取决于您同行的成人、儿童和婴儿人数，一般来说带一名婴儿参加活动是没有问题的。非常小的婴儿将坐在一名成人的腿上，并系上飞行员提供的单独腿部安全带。飞行员会告知您飞行条件是否适合婴儿，以及哪些儿童需要自己占一个座位。

A: We advise you follow professional advice from a doctor where appropriate, however, this has not been an issue for us in the past.

A: We ask that you advise us as soon as possible for any cancellations. Cancellations greater than 48 hours prior to flight time will incur no charge.   For cancellations between 24 and 48 hours there will be a 50% charge.  For cancellations less than 24 hours and no-shows there will be a 100% charge. If a flight is cancelled by Air Safaris due to weather or operational requirements there will be no charge.

A: Air Safaris operates a very large fleet of aircraft. Depending on the booking number, availability of the plane, and pilot, we use different aircraft to operate different flights. As a result, the weight limit varies in different situations, so please advise us if you weigh over 130kg.